Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand how we handle your information.

SECTION 1 – INFORMATION COLLECTION

When you register for an account or use our services, we may collect the following types of information:

Personal Data

• Personally identifiable information such as your name, email address, and other contact details.
• Demographic information, including age, gender, and location, if voluntarily provided.

Derivative Data

• When you browse our website, we automatically receive your computer's internet protocol (IP) address, which provides us with information about your browser and operating system.
• Email marketing (if applicable): With your permission, we may send you emails about our new products, and other updates.

SECTION 2 – USE OF YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide customer support and respond to your inquiries.
• To improve our website and services based on your usage patterns.
• To personalize your shopping experience by recommending products and services.
• To send you transactional emails, order confirmations, shipping notifications, and other important updates.
• To communicate with you about promotions, offers, and other marketing activities, with your consent.
• To detect and prevent fraud and other security threats.
• To comply with legal and regulatory requirements.

SECTION 3 - CONSENT

How do you get my consent?

When you provide us with personal information to learn more about our product, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at the address below or emailing us at info@pandag.com:

SECTION 4 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also share your information in the following circumstances:

• By Law or to Protect Rights: If required by law or to protect the rights, property, and safety of our company and others.
• Business Transfers: In connection with mergers, acquisitions, or sales of company assets.
• Third-Party Service Providers: With third parties who perform services on our behalf, such as data analysis, email delivery, and customer support. We ensure these providers are bound by necessary confidentiality agreements.

SECTION 5 - THIRD-PARTY SERVICES

We may share personal information with certain third parties as described in this Policy. Where we transfer personal information to a third party, we take reasonable steps to ensure the third party processes personal information for limited, specified purposes and in a manner consistent with our legal obligations.

We allow certain third-party advertising partners to collect information about the users of our services to serve more relevant ads, for ad campaign measurement and analytics, and for fraud detection and reporting. All cookies that are not strictly necessary (including third-party cookies) require prior, opt-in consent from individuals in the EEA, UK, and Switzerland before loading.

SECTION 6 – DATA PROTECTION AND SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that period, we will securely delete or anonymize your information.
• Data Localization: To the extent required by relevant regulations, we ensure that personal data is stored and processed in a manner that complies with applicable data localization requirements.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – USER RIGHTS

You have the following rights regarding your data:

• Right to Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate personal data.
• Right to Erasure: You can request the deletion of your personal data.
• Right to Restrict Processing: You can request restrictions on the processing of your personal data.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data.

To exercise these rights, please contact us using the information provided in the "QUESTIONS AND CONTACT INFORMATION" section below.

SECTION 9 – INTERNATIONAL DATA TRANSFERS

By submitting your personal data to us, your information may be transferred to, and processed in, countries other than your country of residence, such as the United States, where we have facilities or engage service providers. We comply with laws on the transfer of personal data between countries to help ensure your data is protected as described in this Policy, wherever it may be. We also implement measures to ensure the accuracy and security of your personal information, provide transparency regarding data collection and use, and honor your rights to access, delete, or restrict the use of your data.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at the address below or email info@pandag.com.

Appendix 1: Rights for Residents of California

This Appendix supplements the Policy and applies to California residents under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA").

Disclosure of Personal Information

We allow certain third-party advertising partners to collect information about users of our services to serve more relevant ads, for ad campaign measurement and analytics, and for fraud detection and reporting.

How can you manage your personal information?

As a California resident, you may be able to exercise the following rights:

• The right to know what personal information we have collected and disclosed in the last 12 months, including:
  • The specific pieces of personal information we have collected.
  • The categories of personal information collected.
  • The categories of sources of personal information.
  • The business or commercial purposes for collecting or selling information.
  • The categories of personal information disclosed to third parties and the categories of recipients.
• The right to correct any inaccurate personal information we have about you.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to opt out of the sale and/or sharing of your personal information.
• The right to limit the use and disclosure of your sensitive personal information, subject to certain exceptions.
• The right to be free of discrimination for exercising these rights. Please note that exercising these rights may limit our ability to provide you with our products and services.

To submit your California consumer rights requests:

You may submit a request by contacting us using the information in the "QUESTIONS AND CONTACT INFORMATION" section. We will need to verify your identity before processing your request. In certain circumstances, we may decline or limit your request as permitted by law. You may use an authorized agent to exercise your rights, provided we receive your written authorization.

Appeal:

You may appeal to our refusal to take action on a request by contacting us. If your appeal is denied, you may contact the California Attorney General.

Appendix 2: Rights for Individuals in the European Economic Area (EEA), UK, or Switzerland

This Appendix supplements the Policy and applies to individuals in the EEA, UK, or Switzerland under applicable data protection laws, including the GDPR.

If you are an individual in the EEA, UK, or Switzerland, you have the following rights:

• The right to be informed.
• The right to access your personal information.
• The right to correct inaccurate or incomplete data.
• The right to the erasure of your personal information.
• The right to restrict processing.
• The right to object to processing based on our legitimate interests. (You can object to marketing activities for any reason.)
• The right to withdraw consent at any time.
• The right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the details in the "QUESTIONS AND CONTACT INFORMATION" section.